Help Center

 

Order Status
Has my order shipped?
Our typical shipping time is 5-7 business days for canned meats.
How do I change quantities or cancel an item in my order?
If you need to make any changes to your order please contact us...
How do I track my order?
When your order shipped you were sent an email notifying you of the shipment and the tracking number.
An item is missing from my shipment.
We apologize for any inconveniences. Once you have opened all the packages...
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Pricing and Billing
Do I have to pay sales tax?
Sales Tax is required in Virginia and California. At this time we do not collect sales tax from any other states.
I have a question on my charges.
We are here to help! Contact us at 1-800-719-7650 and we will be happy to go over your specific order.
I need a copy of my receipt/invoice.
Your order history is conveniently stored in your account at www.survivalcavefood.com, simply log in to your account and go to your account dashboard.
Where does my order ship from?
All of our products are shipped from one of our centrally located warehouses in the the middle of the US.
Do you ship outside of the USA?
No at this time we only ship to the continental USA. We can ship to Hawaii and Puerto Rico but there is an additional charge.
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My Account
How do I create an account?
Simple!
How do I edit my account information?
Once you have logged in to your account, go to your Account Dashboard. From here you can choose to update your address, change your password and more!
How much is my shipping?
Shipping varies based on what item(s) you are ordering and where you are shipping them to.
I forgot my password.
No problem! It happens to all of us. Simply go to the log in screen and click the link "Forgot Your Password"
I received the wrong product.
We apologize for any inconveniences. Once you have opened all the packages, including the case boxes inside of the packaging boxes....
What is your return policy?
We are here to make sure our customers are happy....
When will my order ship?
Our typical shipping time is 5-7 business days for canned meats and 14-18 business days for dehydrated meal buckets.
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Product Questions
What is the shelf life of your canned meats?
The packaging of our can meats is monitored by the USDA and there is no expiration date on the can.
How do I read the code on the bottom of the can?
EXAMPLE DATE: B5208 B = Beef 5 = 2015 ....
What is the shelf life of your freeze dried/dehydrated foods?
All of our freeze dried/dehydrated foods have a 25 year shelf life.
How is your meat different from grocery store meat?
Our meats are hand selected cuts with no bone, fat or grizzle. We only source from a hand full of US farmers and they are not “factory farms”....
Are your meats low sodium?
Yes all of our meats are very low in sodium
Are your meats low fat?
Yes, our meats are low fat and we hand trim and select all meats.
What temperature should the meats be stored at?
The ideal temperature for storage is in a cool dry place at 55-65 degrees....
Are your meats low cholesterol?
Yes, they are very low in cholesterol.
Are there local places I can buy your product?
Currently are products are only available online.
Is there a lining in the can?
We do not use a plastic lining in our cans. We use a very high quality food grade can that are much thicker than the ones you find in the grocery stores.
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Additional Support
How can I become a retailer of your products?
Send an email including all of your business information along with your address, email and phone to dealers@survivalcavefood.com and someone with respond to you.
Do you have a catalog?
Sorry, at this time, we do not publish a catalog. You can find all of our food products at www.survivalcavefood.com
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