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Frequently Asked Questions

Order Status

Has my order shipped?
Our typical shipping time is 5-7 business days for canned meats and 14-18 business days for dehydrated meal buckets. Of your order status shows "Processing" it has not shipped yet. If your order status shows "Complete" it has shipped. You will receive an email notification of shipment along with tracking information. If you did not receive this email, or have misplaced it, you can log in to your account, view your past orders and find the shipment associated with your order.
How do I change quantities or cancel an item in my order?
If you need to make any changes to your order please contact us at 1-800-719-7650 as soon as possible. If your order has already been shipped, a new order will need to be submitted.
How do I track my order?
When your order shipped you were sent an email notifying you of the shipment and the tracking number. If you did not receive this email or have misplaced it, you can log in to your account and view the shipment on your order. Copy your tracking number, go to www.ups.com and paste your tracking number for status updates.
An item is missing from my shipment.
We apologize for any inconveniences. Once you have opened all the packages, including the case boxes inside of the packaging boxes and confirmed that you are missing an item, please contact us at 1-800-719-7650 or email us at info@survivalcavefood.com with your name and order number. There could be a second shipment on the way, but if we made a mistake in packaging we will be more than happy to send you anything you are missing from your order.

Pricing and Billing

Do I have to pay sales tax?
Sales Tax is required in Virginia and California. At this time we do not collect sales tax from any other states. Our cart page automatically shows tax, but once you submit your full address during the check out process, if you are in any state other than VA or CA, tax will be removed from the total.
Do you ship outside of the USA?
No at this time we only ship to the continental USA. We can ship to Hawaii and Puerto Rico but there is an additional charge.
I have a question on my charges.
We are here to help! Contact us at 1-800-719-7650 and we will be happy to go over your specific order.
I need a copy of my receipt/invoice.
Your order history is conveniently stored in your account at www.survivalcavefood.com, simply log in to your account and go to your account dashboard. If you checked out as a guest and did not create an account, you will need to contact us for a copy of your order.
Where does my order ship from?
All of our products are shipped from one of our centrally located warehouses in the the middle of the US.

My Account

How do I create an account?
Simple! Click the "My Account" link to the top of the home page. You will be taken to a new page where you have the option to either sign in or create a new account.
How do I edit my account information?
Once you have logged in to your account, go to your Account Dashboard. From here you can choose to update your address, change your password and more!
How much is my shipping?
Shipping varies based on what item(s) you are ordering and where you are shipping them to. The quickest and easiest way to calculate shipping is to add your desired items to your cart, go to your cart page and do a quick "Calculate Shipping" with just your state and zip code on the bottom left hand side of the page.
I forgot my password.
No problem! It happens to all of us. Simply go to the log in screen and click the link "Forgot Your Password"
I received the wrong product.
We apologize for any inconveniences. Once you have opened all the packages, including the case boxes inside of the packaging boxes and confirmed that you are missing an item, please contact us at 1-800-719-7650 or email us at info@survivalcavefood.com with your name and order number. There could be a second shipment on the way, but if we made a mistake in packaging we will be more than happy to send you anything you are missing from your order.
What is your return policy?
We are here to make sure our customers are happy. If for any reason you need to return a product, please contact us at 1-800-719-7650 and we will be happy to assist you further.
When will my order ship?
Our typical shipping time is 5-7 business days for canned meats and 14-18 business days for dehydrated meal buckets. Of your order status shows "Processing" it has not shipped yet. If your order status shows "Complete" it has shipped. You will receive an email notification of shipment along with tracking information. If you did not receive this email, or have misplaced it, you can log in to your account, view your past orders and find the shipment associated with your order.

Product Questions

What is the shelf life of your canned meats?
The packaging of our can meats is monitored by the USDA and there is no expiration date on the can. Our meats are considered to have an indefinite shelf life. All of the meats do have a production date on the bottom of the can. We DO NOT give a pre-determined expiration date, however meats packaged with this process have been eaten as long as 30 years later.
How is your meat different from grocery store meat?
Our meats are hand selected cuts with no bone, fat or grizzle. We only source from a hand full of US farmers and they are not “factory farms”. They are humanely processed and we process without preservatives, additives or chemicals. The only ingredients are high quality meat and a small amount of salt. They are low fat, low sodium and low cholesterol. The raw meats are then packed in the cans and sealed. We then slow pressure cook the entire can once its sealed in extra heavy duty cans. This process insures no air is in contact with the air after it’s cooked. This process cooks the meat, kills any bacteria and gives it a very long shelf life. Most grocery store meats use every part of the animal of lower quality factory farmed meats (you can imagine what that is), contain fillers, preservatives, additives and tons of salt. They cook the eat outside of the can and then dump some meat into the can. Since the weight normally doesn’t meet the ounces published on the can, they will add water or broth to fill of the can so you end up with soggy low quality meat. The grocery store process they use gives about a 18 month to 24 month shelf life.
What temperature should the meats be stored at?
The ideal temperature for storage is in a cool dry place at 55-65 degrees. Occasional high temperatures will not effect the meats since they are cooked at 240 degrees in the can. Is not recommended that the cans are frozen.
Are your foods GMO free?
94 % of all of the wheat in the USA has some form of GMO’s. Although many companies advertise no GMO’s, most are not accurate. If you wan to check a particular manufacture you can go to www.nongmoproject.com and look up any company that is certified non-GMO. It this time we do not know of any survival food company that is listed on that site.
Where do your meats come from?
All of our meats come from small farmers only in the USA
How do I read the code on the bottom of the can?
EXAMPLE DATE: B5208 B = Beef 5 = 2015 208 = 208th day of the year out of 365 that it was made B – Beef C – Chicken T – Turkey P – Pork J – Ground beef
Are your meats low sodium?
Yes all of our meats are very low in sodium
What is the shelf life of your freeze dried/dehydrated foods?
All of our freeze dried/dehydrated foods have a 25 year shelf life.
Are your meats low fat?
Yes, our meats are low fat and we hand trim and select all meats.
Are your meats low cholesterol?
Yes, they are very low in cholesterol.
Are there local places I can buy your product?
Yes many cities have gun shows and prepper shows and we can check your area. Let me get your email and I will send you the results.
Is there a lining in the can?
We do not use a plastic lining in our cans. We use a very high quality food grade can that are much thicker than the ones you find in the grocery stores.
Do the cans have BPA?
We do not manufacture the cans so we do not have control over that process but keep in mind that everything inside your and any plastics you come into contract with (that are not labeled BPA free) contain BPA’s. Our cans are food grade and completely safe.
Are the animals grass fed?
Our animals are feed a combination of grass and wheat.
Are the animals given antibiotics?
No there are no antibiotics used in the raising of our animals
Are your foods gluten free?
All of our meats are gluten free. Also many of the meals we manufacture are gluten free. If you want to check a particular meal, you can go to that product on our website and click on the nutritional label and read all of the ingredients.
Do you need to add water to your foods?
Our meats are cooked in their own natural juices and no water or broth is added. Our dehydrated meals do require water to rehydrate.
Do you offer dehydrated meats?
We do not offer dehydrated meats because it destroys the quality of the meat. Dehydrated meats are like small granules of sand and when you add water to re-hydrate them, you end up with a mushy consistency.
Do you use mylar bags?
No, Mylar bags are nothing more than plastic bags and they tend to get holes and compromise the quality of the food and allow oxygen to get in. All of our dehydrated and freeze dried foods are packaged in poly-metal bags and have oxygen absorbers inside of the pouches. They all have zip locks tops so that you can open a pouch and use a couple of servings and then reseal it. Since they have oxygen absorbers inside, you can then reseal the bag and it will still stay fresh for up to 12 months after they have been opened.
Do you use a nitrogen flush?
No, Nitrogen flushes only “displace a small amount of oxygen. We use a vacuum chamber and oxygen absorbers with is a much better method. We also do not want to introduce nitrogen into your food.

Additional Support

How can I become a retailer of your products?
Send an email including all of your business information along with your address, email and phone to dealers@survivalcavefood.com and someone with respond to you.
Do you have a catalog?
Sorry, at this time, we do not publish a catalog. You can find all of our food products at www.survivalcavefood.com